Edward Brickley

OBJECTIVE

I would like to obtain a challenging Server Administration position at a progressive company that will fully utilize my diverse communication, problem solving, and technical skills.

STRENGTHS

• Proven track record for identifying and resolving problems in a timely and orderly manner.

• Broad range of hardware, software, and networking knowledge. Up-to-date on emerging technologies, industry trends, and state-of-the-art tools and applications.

• Creative approach to problem solving with the ability to interact and communicate with technical and non-technical users in a wide range of fields.

• Strong time management, crisis management, decision-making, and organizational skills.

• Professional experience

Veritude, Merrimack, NH March 2007 – December 2007

Disaster Recovery Analyst

• As part of the Fidelity Pricing & Cash Management Services Disaster Recovery team, I ensured that all Disaster recovery desktop systems were operational and fully updated.

• I updated and maintained all FPCMS Disaster Recovery documentation.

• I updated or created detailed Visio drawings of all FPCMS Contingency sites for the North Eastern United States.

• I coordinated monthly contingency site tests in Merrimack, New Hampshire and Boston Massachusetts.

• I coordinated the temporary relocation of Auditing teams from PriceWaterhouseCoopers and Deloitte & Touche and ensured that all necessary network connections and equipment were available.

• I was the primary coordinator inventorying and replacing desktop UPS units for 900 users as needed.

Ajilon Global Solutions Center, Nashua, NH August 2006 – January 2007

Software Engineer 1

• As part of a team, I performed Software & Hardware Quality Assurance for a major client of Ajilon using assorted tools and testing equipment.

• Wrote bug reports describing failures of prototype software and hardware.

• Verified that new software builds performed to specifications.

SANMINA-SCI CORPORATION, Salem, NH May 2000 – June 2006

(Hadco Corporation merged with Sanmina Corporation)

Sr. Technical Support Technician

• Provided desktop support to multiple groups based in the Salem NH facility. (Sales, Ebusiness, Oracle Programming, Customer Service, Telecommunications)

• Created local NT Domain accounts and Exchange Email accounts as required, Assembled and configured multiple Windows NT4/Windows 2000 servers.

• Part of the project team to identify and roll out a systems auditing package company wide, (AuditWizard).

• Assisted with the documentation for the project and visited all Sanmina-SCI sites in the New England Area to instruct the local IT groups in the use as well as set up the servers and scripts needed for the application.

• Prepared multiple servers for the AWCS Inventory control application. Each server was sent to a different Sanmina-SCI manufacturing center. Hardware for the servers included Hewlett-Packard LH series, Compaq, and IBM xSeries servers. Sites included the Pointe Claire, Quebec, Guadalajara, Mexico, Guntersville, Alabama, Manchester, NH, Tabayana, Hungary

• Assisted in Disaster Recovery Planning, (DRP) for the Salem Facility

• Set up and configured the Windows Server Update Services, (WSUS) server on a Windows 2003 server platform for the Salem, NH facility. I administer and maintain the server and push all Microsoft updates and patches per Sanmina-SCI Corporate IT policy.

HADCO CORPORATION, Salem, NH December 1998 – May 2000

Help Desk/Desk Top Support Technician

• Provided Telephone and Desktop support for 600 Hadco Corporate Employees and limited Telephone support for up to 8700 Hadco employees worldwide using the Remedy call tracking system. Resolved tasks or assigned them to other technical groups or individuals as needed and followed up on escalated request. Kept the requester informed on the status of their request.

• Cleared print queues upon user request on both NT and UNIX print servers. Coordinated office moves with Hadco Facilities, Information Technology and Telecommunications departments to insure a minimum amount of office disruption.

• Built, deployed and maintained desktop and laptop computers for Hadco employees. Assisted in Corporate roll outs of People Soft and Microsoft Outlook 2000. Ordered new equipment and software as needed.

• Provided Technical and systems support for nine Sun workstations and one server for Sanmina CAD group. Upgraded software applications such as Cadence Allegro as needed, created UNIX accounts for the design group systems.

• Created and maintained user network accounts for new employees using CSA, a UNIX based Progress software application designed to add entries and create accounts for users by non-UNIX administrators. Used the NT User Manager to add or remove accounts, manage group security access rights to directories on Hadco file servers and created new personal and group directories as needed. Used the VI editor to add and remove entries in the Hadco DNS and services tables as required. Developed and wrote technical procedures for user community and Technical staff.

• Maintained the Hadco Dial up user accounts for 350 Hadco field users and managers. Worked with field users to resolve issues relating to dialing in to the Hadco Modem pool or with technical problems regarding their laptop computers.

• Added or removed printers from the Hadco Windows NT 4.0 network print servers.

SULLIVAN AND COGLIANO, Burlington, MA September - December 1998

Contract Employee assigned to Hadco Corporation.

Help Desk Technical Support Representative

XTDL, INC./WAVE WIZARD INTERNET INC., Bedford, NH

(Part time On Call position. Duties similar to those performed at Empire.Net, Inc.)

Help Desk/ Technical Support Representative

• Monitored the main servers and modem systems and went to the off site modem banks to effect repairs when needed. Added and removed accounts using a locally written UNIX application. Submitted requests for domain names to Internic when requested. Monitored bandwidth usage for XTDL/Wave Wizard commercial websites.

BAY NETWORKS, INC., Billerica, M Dec. 1, 1997 - Feb. 5 1998

(Contract Position)

Help Desk/ Technical Support Representative

• Provided comprehensive technical assistance and support to 6,000 internal Bay Networks employees worldwide. Troubleshot varied connectivity, e-mail, printing and hardware/software problems. Assisted in rollout of Office 95 company-wide. Logged calls in using the Clarify call tracking system.

EMPIRE.NET, Nashua, NH 1995 – 1997

Help Desk/Technical Support Representative

• Provided comprehensive technical assistance and sales support to 2,000 dial-up PPP accounts. Coordinated setup procedures for 25-50 new subscribers per week. Troubleshot varied connectivity problems. Spoke with prospective subscribers regarding their joining Empire. Net’s service.

• Developed and/or maintained websites for corporate clients of Empire.Net including Helmers Publishing, (Setiquest magazine, Sensors Magazine), Energy North, Nashua Time Warner Cable, R&D Designs, Spiritual House Press, MAS New Hampshire as well as others.

• Did the billing for the first year of the companies operation using QuickBooks

• Aided in diagnosing and resolving basic technical problems with 8 Points of Presence, T1 connections, 400 phone lines, and MCI links.

Civic Organizations

Webmaster for the Hollis Historical Society 1998 Present

Created and maintained the web site for the Hollis Historical Society. Post updates as requested by the board of the Hollis Historical Society using Microsoft Front Page

TECHNICAL KNOWLEDGE

Operating Systems & Platforms

• Windows 95

• Windows 98

• NT 4.0

• Windows 2000 Professional

• Windows XP Professional

• Windows 2000 server

• Windows 2003 server

• UNIX/Linux

Hardware

• Compaq Servers & laptops

• Dell Servers, Desktops & laptops

• IBM Servers, desktops & laptops

• Hewlett-Packard Servers, Desktops, Laptops & printers

Applications

• Altirus

• OpenOffice

• Oracle Discoverer

• Microsoft Office 2000 - 2003

• Dameware NT Utilities

• Symantec PcAnywhere

• Symantec Anti-virus

EDUCATION

April – June, 2007 Boston University Corporate Education Center

I completed the following classes:

• Managing and Maintaining a Microsoft Windows Server 2003 Environment, Installing,

• Administering, and Configuring Microsoft Windows XP Professional

• Implementing a Microsoft Windows Server 2003 Network Infrastructure: Network Hosts.

Certifications

I attended and completed training on the planning, implementation, Manage & Maintenance of Microsoft Windows 2003 Enterprise server.

October, 1998 MicroC TRAINING CENTER, Hollis, NH

Certification

MCP Windows NT 4 Workstation